FAQ
Hotel Beausejour Colmar

The hotel is open from 7am to 11pm every day. Check-in is from 2pm and the room must be vacated by 11am.

If you wish to book a late check-out in advance (check-out possible until 2pm instead of 11am), we will ask you to pay a supplement of €15. If this question arises during your stay, please contact reception.

If you wish to book an early check-in (room available at 11am instead of 2pm), we will ask you to pay a supplement of €15.

The rate is quoted per room.

Breakfast is extra (except for special offers). The price is 17 euros per person in the dining room or in your room.

Our hotel is suitable for people with reduced mobility and has a lift. When making your reservation, please choose a standard PRM room. Please call the hotel for further information.

Our Pet Friends are welcome in the hotel and in the living areas, but must remain tied up.
When you arrive in your room, we'll surprise your pet with a comfortable mat and good bowls!
A supplement of €15 per day per pet will be charged during your stay.

All the bathrooms in the rooms at the Hôtel Beauséjour have either a bath or a shower. Please consult the rooms section of our website for more information.

In addition to the breakfast service, the hotel has an original restaurant service based on the theme of the dining cellar.
The service is open on Mondays from 7pm to 9pm with room service only, and from Tuesday to Saturday from 7pm to 9pm with room and room service. Closed on Sundays and public holidays.
This service is reserved for the exclusive clientele of the Hôtel Beauséjour Colmar.

In addition to the breakfast service and the restaurant, the hotel has a bar open every day from 12pm to 11pm. Service is at the counter outside restaurant hours.
This service is reserved for the exclusive clientele of the Hôtel Beauséjour Colmar.

Yes, the hotel has a shaded terrace which is open during the various services in fine weather.
This area is reserved for the exclusive clientele of the Hôtel Beauséjour Colmar.

Yes, you can relax in our beautiful garden in the peace and quiet of the city. There's a swing and various areas for you to enjoy.

No, we do not have a swimming pool. The Aqualia public swimming pool is just 350 metres away.

No, our hotel does not have a wellness area. However, we do have whirlpool rooms with corner whirlpool baths that can satisfy this need.

Of course, we can store your luggage for as long as you need.

Yes, we have a private, closed and secure car park with 13 spaces, including 4 spaces with a charging point for electric vehicles. A parking supplement of €11 per day per space will be charged. Otherwise, parking in the vicinity of the hotel is free 24/7.

We have 4 charging points of up to 22kwh each in our private car park. For more details on charging conditions, please visit our home page.

Very high-speed wifi (fibre optic) is available free of charge throughout the hotel.

Yes, the rooms are equipped with 40" Samsung LED HD televisions with cable subscription and many foreign channels (German, English, Italian, Spanish, etc.).

Yes, the rooms are equipped with free Chromecast so that you can easily stream your subscriptions (Netflix, AppleTV+, Prime Video, myCanal, etc.) in total security directly to the TV in your room. If you need help, dial 9 on your room telephone and reception will be happy to assist you.

Due to our planning, we cannot guarantee a particular room number. However, let us know what you would like and we will do our best to accommodate your request.

Use the "comments" box. We will do our best to respond to your request.

The cancellation and modification conditions are indicated on your booking confirmation. Please do not hesitate to contact the hotel to clarify this point. However, you can cancel or modify your booking by clicking on the link provided on your confirmation.

We ask you to inform us of your early departure 48 hours in advance so that we can re-let your room. After this time, the penalty will be the cost of one night's stay.

Mastercard, Visa and American Express.

No, the hotel is entirely non-smoking.

Yes

Yes, a laptop safe.

All our rooms are air-conditioned.

Part of our hotel is an old building dating from before 1913. Although very charming, this means that room sizes vary. This gives the place a real sense of intimacy, and we'll be delighted to help you find the room that's right for you.

For safety reasons, it is strictly forbidden to exceed the number of people per room. A classic, tradition or balneo room can and must only accommodate two people, while a family room can accommodate more than three people. By reservation only, we can accommodate up to 3 people in certain classic rooms. These rooms have an extra sofa bed for 1 person, which will be prepared for you at a supplement of €20 per day.

You can make calls from your room by dialling 0 and then the number. Any calls from outside the room will be transferred to reception, who will take the message if you are not in.

We offer a free cot for children under two years of age. Beyond that age, the child will stay in an ordinary bed. For example, for a couple and a three-year-old child, you would stay in a classic double room with an extra sofa bed (3 people) or in a junior suite. Please contact the hotel if you require a cot. Visiting Colmar with children.

Yes, our classic rooms have an extra sofa bed for 1 person. It will be prepared and opened on request for a supplement of €20 per day.

We will be happy to book a shuttle to or from the airport. However, we do not have a shuttle service for train stations. Reception will be happy to book or advise you on your chosen mode of transport.

We are not in a position to give you a price for a journey. However, we do have a list of taxis available at reception.

The nearest TRACE buses are: line 1 Vauban stop and line 2 Billing stop.

Unfortunately we do not have a taxi rank in the immediate vicinity of the hotel.

Our staff will welcome and advise you in French, English, Spanish and/or German.

Sí, el hotel acepta cheques vacaciones pero no da cambio.
Para el pago al céntimo más cercano, el hotel también acepta bonos de vacaciones connect.